Manufacturers, set a course for success with ELCIA’s support
Simplify the implementation
Regular follow-up
Make your roll-out a success
Accompanied from A to Z when implementing your ELCIA solution
Benefit from the support of a designated Project Manager throughout your project: brainstorming, set-up, training of your teams or even monthly follow-up. Together, we can make your roll-out a success!
- Brainstorming with a designated Field Sales Manager and Project Manager
- Definition of your needs and objectives as well as the scope of the project, identification of contact persons
- Definition of a roll-out schedule and strategy
- Single contact person for the administrative part: processing orders, management of contracts and of invoicing
- Monthly follow-up with your designated Project Manager
- Definition of your key indicators
- Analysis of your statistics
- Workshops to boost proficiency in demonstrations and sales pitches for the solution
- Training of your sales reps on your premises
- Provision of communication materials for your customers
- Guidance for your future employees
- Dedicated technical support for your teams and your users
- Based in France on our premises
- Unlimited service
Get in touch
We benefited from extensive personalised support from ELCIA. The Customer Success Manager helped us to train our sales teams, assisted with our sales pitch, and provided technical support as well as communication tools to get us off to a good start.
A dedicated team to lead you to success
Our Customer Service department, created in 2021, is made up of 50 people who are devoted to the support and service provided to our partner manufacturers. Trained in the specificities of your windows and doors industry, our teams are organised into groups of three (Project Manager/Field Sales Manager/Customer Service Manager) with the support of our Technical Service department.
They provide you with a local, smooth and responsive service with the aim of making it simple to work with ELCIA!
